Privacy Policy

Last Updated: [Date — to be confirmed by legal counsel before publishing]

1. Company Identity

This Privacy Policy applies to Shrigoda Healthcare & Services Pvt Ltd ("Shrigoda Healthcare", "we", "our", or "us"), registered at 203, Shivam Square, 4, Sahar Road, Andheri (E), Mumbai 400069, Maharashtra, India.

We operate the website shrigodahealthcare.com and related digital services that provide wellness membership, teleconsultation, and healthcare access services to individuals and families across India.

2. What Data We Collect

We collect the following categories of personal data when you use our services or register for a membership:

• Identity Information: Full name, date of birth, gender
• Contact Information: Mobile number, email address, postal address
• Health & Consultation Data: Health consultation records, medical history provided during teleconsultations, and wellness-related information you share with our service providers
• Payment Data: Payment method details, transaction records, and billing information processed through our secure payment partners
• Usage Data: How you interact with our website, app, and services — including pages visited, features used, and time spent
• KYC Documents: Identity proof submitted as part of the membership enrolment process
• Partner Data: If you are a distribution partner, we collect your professional details, license numbers, and business information

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Service Delivery: To provide and manage your membership, connect you to teleconsultation providers, and activate fitness and wellness benefits
• Customer Support: To respond to your queries, resolve complaints, and assist you in using your membership
• Product Improvement: To understand how members use our services and to improve features, performance, and user experience
• Marketing Communications: To send you updates about your membership, new services, and relevant health content — with your explicit consent, which you may withdraw at any time
• Legal & Regulatory Compliance: To meet our obligations under applicable Indian laws, including the Digital Personal Data Protection Act (DPDPA), 2023
• Partner Management: To manage our distribution partner relationships, calculate and pay commissions, and provide partner support

4. Data Sharing

We do not sell your personal data to third parties. We share your information only in the following limited circumstances:

• Service Partners: With teleconsultation providers, fitness network operators, diagnostic labs, and pharmacy partners — only to the extent required to deliver the services you have requested
• Payment Processors: With our secure payment gateway partners to process your membership payments
• Distribution Partners: Your enrolment confirmation (not health data) may be shared with the partner who facilitated your membership, for commission calculation and relationship management
• Legal Requirements: Where required by law, court order, or regulatory authority

All third-party service partners are required to handle your data in accordance with applicable privacy laws and our data protection standards.

5. Data Storage & Security

We take the security of your personal data seriously. Our measures include:

• Encrypted storage of personal and health data
• Access controls limiting data access to authorised personnel only
• Preference for Indian data residency where technically and commercially feasible
• Regular security assessments and vulnerability monitoring
• Secure data transmission protocols (HTTPS/TLS) for all digital interactions

6. Your Rights

Under the Digital Personal Data Protection Act (DPDPA), 2023, and applicable law, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data, subject to applicable legal retention requirements
• Right to Withdraw Consent: Withdraw consent to marketing communications at any time, without affecting the lawfulness of prior processing
• Right to Grievance Redressal: Lodge a complaint with us regarding the handling of your personal data

To exercise any of these rights, please email us at support@shrigodahealthcare.com with the subject line "Privacy Request".

7. Cookies Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver relevant content. These include:

• Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics). You may opt out via your browser settings.
• Marketing Cookies: Used to deliver relevant advertisements. Only activated with your consent.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of our website.

8. DPDPA 2023 Compliance

Shrigoda Healthcare is committed to compliance with the Digital Personal Data Protection Act (DPDPA), 2023. We process personal data only on lawful bases, including with your consent where required, and for legitimate business purposes as described in this policy.

We will update this Privacy Policy as implementing rules and regulations under the DPDPA are notified by the Government of India.

9. Data of Minors

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, please contact us immediately at support@shrigodahealthcare.com so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes via email or a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact for Privacy Queries

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

• Email: support@shrigodahealthcare.com
• Address: Shrigoda Healthcare & Services Pvt Ltd, 203, Shivam Square, 4, Sahar Road, Andheri (E), Mumbai 400069, Maharashtra, India